How to Contact Mailchimp Customer Care Team – Support

Did you run in to any technical problem in your MailChimp account and you don’t know what to do. The best option is to contact the MailChimp Customer Service. They are in the best position to sort the problem out.

Before I give you the MailChimps contacts, let me give you tips on what the Customer Care does.

Mailchimp Support

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What does the MailChimp Customer Care do?

Their main responsibility is to help customers out whenever they run in to any MailChimp problem. Be it technical or ordinary problem, MailChimp is there for you.

For this purpose, MailChimp has media through which customers can reach them which. It include phone number, email address and Live Chat. They also have help, support and contact us pages where they have answers to possible questions or problems. All you need to is to contact them or visit those pages.

On the other hand, they have the responsibility of maintaining your account, informing you on any unusual activity, block such activity and even block your account when you violate any of the policies of the community. However, they cannot do most of these things without informing you about it.

In this article, I’ll show you different ways to reach MailChimp Support.

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MailChimp Support Contacts: Phone Number, Email and Live Chat

The MailChimp phone number and Live Chat is not available to free account. It is only for premium plans. The only way you can get the MailChimp Support number without upgrading to a premium plan is to start 30 days free trial. Within these 30 days, you can enjoy the premium plan without paying for it. However, you need to cancel it before the end of the 30 days if you don’t want to pay.

More so, the free account is highly limited from reaching the Customer Service. They only have access to Self Service
(guides and tutorials) and Email Support (24/7).

The Live Chat and phone Support are for the premium plans. The Chat Support is always active (24 hours, Monday-Friday). It is not active on Weekends.

The Phone Support is available from 9am-5pm ET (Monday-Friday).

What does this mean? If you have a free account, you may not have direct access to MailChimp Support. Therefore, you need to upgrade to a premium plan.

On the other hand, MailChimp has not left the free account with no solution. The only problem here is that a free account cannot have a direct contact the MailChimp Support.

They have several pages which can help you find answers to your questions. Simply visit the MailChimp Help page.

  • Firstly, go to the page, select a topic describing what your problem is.
mailchimp contact

mailchimp help page

Some of the topics there are related to premium plans while free accounts can still access some.

  • Follow the prompts on the screen to complete the process in each option you want.

You can also visit the Support page and search the articles there in the search box. If there is no answer to your question, that is when a direct contact with Mailchimp Customer Service becomes important.

MailChimp Mailing Address

The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA

If your problem persists, you can visit the MailChimp Office for more help.

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Last Words

The MailChimp Support Team seems to favor the premium account. It does but by visiting the help, contact and support pages of MailChimp, you can gain help.

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